UK Delivery

We currently deliver throughout the United Kingdom using trusted courier partners.

Delivery options and costs may vary depending on:

• the size and weight of your order
• the products ordered
• your delivery location
• the selected delivery service
• whether your order requires custom production

The available delivery options and charges will be shown at checkout before you place your order.

Free UK Delivery

Where advertised, free UK delivery may be available on orders over £50.

Certain oversized, specialist or remote-location deliveries may be excluded. Any additional charges will be clearly shown before checkout.

Production Times

Most of our signage and printed products are made to order.

Production begins once we have received:

• full payment
• all required product information
• suitable artwork
• artwork approval, where applicable

Estimated production times vary between products and will normally be shown on the relevant product page.

Please remember that production time and delivery time are separate.

For example, a product with a 3-working-day production time may still require an additional 1–2 working days for delivery.

Estimated Delivery Times

Once your order has been produced and dispatched, standard UK delivery will normally take approximately:

1–3 working days

These times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed.

Order Tracking

Where tracking is available, we will provide tracking information once your order has been dispatched.

Please allow some time for courier tracking systems to update after receiving your dispatch notification.

Multiple Parcels

Larger orders may be dispatched in more than one parcel.

These parcels may occasionally arrive separately, even when dispatched at the same time.

Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

We cannot accept responsibility for delays or additional delivery charges caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible.

Missed or Failed Deliveries

If nobody is available to receive your order, the courier may:

• attempt delivery again
• leave the parcel in a safe location
• deliver it to a collection point
• contact you to arrange redelivery

Additional courier charges may apply where an order has to be returned to us and dispatched again.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, contact us as soon as possible and provide:

• your order number
• details of the damage
• photographs of the damaged product
• photographs of the packaging where relevant

Please keep the damaged goods and packaging until we have reviewed your claim.

Once investigated, we may offer an appropriate replacement, reprint or refund.

Missing or Incorrect Items

If something is missing from your order or you believe you have received the wrong product, please contact us at:

hello@thesignagecompany.co.uk

Please include your order number and details of the affected item so we can investigate.

Custom & Personalised Products

Many of the products sold by The Signage Company are manufactured specifically for each customer.

This can include products featuring:

• uploaded artwork
• logos
• personalised text
• custom dimensions
• custom colours
• bespoke finishes
• customer-selected specifications

Because these products are made specifically for you, they cannot normally be returned simply because you have changed your mind.

This does not affect your rights if your goods are faulty, damaged or do not match the agreed specification.

Standard Products

For eligible non-personalised products, please contact us before returning anything.

Where applicable, returns should normally be requested within 14 days of receiving your order.

Products should be returned:

• unused
• in their original condition
• with any original packaging
• securely packaged for transit

Return shipping costs may be the responsibility of the customer unless the product is faulty or we supplied the wrong item.

How to Request a Return

Please contact our customer service team before sending anything back.

Email:

hello@thesignagecompany.co.uk

Telephone:

01626 358600

Please provide:

1. Your order number
2. The product you wish to return
3. The reason for the return
4. Photographs where the item is damaged or incorrect

Our team will then provide further instructions.

Return Address

Approved returns should be sent to:

The Signage Company Ltd
24 Riverside Business Park
Newton Abbot
Devon
TQ12 4AD
United Kingdom

Please do not return goods without contacting us first.

Refunds

Once an eligible return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will normally be returned to the original payment method.

Please allow approximately 5–10 working days for the refund to appear, depending on your payment provider.

Original delivery charges may not always be refundable unless the goods were faulty, damaged or incorrectly supplied.

Reprints & Replacements

For printed and personalised products, a reprint or replacement may sometimes be more appropriate than a return.

If we confirm that an item contains a manufacturing defect or does not match the approved specification, we may arrange a replacement or reprint at no additional charge.

Artwork Errors

Where artwork has been supplied or approved by the customer, we cannot normally offer refunds or free reprints for errors contained within that artwork.

This may include:

• spelling mistakes
• incorrect contact information
• low-resolution images
• incorrect dimensions
• design errors
• colour choices
• artwork supplied in the wrong format

Please carefully check all artwork before submitting or approving it for production.

Colour Variations

Colours displayed on screens can vary from the colours produced in print.

Minor variations may also occur between different print processes, materials and production batches.

Reasonable colour variations are not normally considered a manufacturing defect.

Cancelling an Order

If you need to cancel an order, contact us as quickly as possible.

If production has not yet started, we may be able to cancel the order and issue a refund.

Once a personalised or made-to-order product has entered production, cancellation may no longer be possible.

Need Help?

If you have any questions about delivery, returns or an existing order, please contact us:

The Signage Company Ltd
24 Riverside Business Park
Newton Abbot
Devon
TQ12 4AD

Email: hello@thesignagecompany.co.uk
Telephone: 01626 358600

Opening hours: Monday–Friday, 8:00am–4:30pm